Currently designing a client framework for a new product that will be the flagship in a suite of audit facilitating software. I have over 12 years of experience in many aspects of enterprise software research and development spanning a range of development processes, methodologies, and regulations including; Agile, Kanban, Lean, CMMI, Waterfall, HIPPA, DoD 5015.

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Personal Interests

    • Private Pilot
    • USCG 100 Ton Master Captain
    • Android enthusiast
    • Google Maps Level 7 Local Guide (10M+ photo views)

Professional History

User Experience Designer and Business Analyst
Black Knight

April 2019 – Present

  • Create new concepts inside existing legacy applications to enhance user experience for new and existing features
  • User test functional prototypes
  • Design marketing assets such as flyers, brochures, and videos

User Experience Design Lead and Product Owner
INNOVA Consulting Group

March 2017 – April 2019

  • Work with SMEs to elicit requirements and understand business problems
  • Create and share functional prototypes with customers and Development for design sign-off and implementation
  • Create and curate BA, UX, and Development backlogs
  • Provide leadership and direction for front end developers and designers

Manager of User Experience Design
Lexmark (formerly Perceptive Software)

March 2015 – March 2017

  • Lead a global team of Experience Designers and Experience Developers in iterating designs that are usable, intuitive, accessible, and heuristically sound.  
  • Ensure that software created by the User Experience team is unified and cohesive.
  • Work with stakeholders to design and build concepts, ideas, and product features into functional prototypes for Perceptive Software’s desktop, web, mobile and kiosk interfaces
  • Share and explain functional prototypes with software development teams to assist in the creation, usability testing and presentation of enterprise-class software
  • Contribute to the definition and execution of organizational strategies
  • Provide mentoring and career development for direct reports
  • Ensure team members have the resources they need to accomplish goals
  • Conduct periodic career and project driven reviews
  • Review resumes and interview candidates for open positions

Interactions Designer
Perceptive Software

May 2011 – March 2015

  • Represented UX as a lead design expert with internal and external stakeholders
  • Found opportunities (internally and externally) to arrange research visits.
  • Communicated the value of design research and synthesis to management and executive leadership
  • Guided other Experience Designers in their research and synthesis methods to promote data validity and to understand when to disregard outlier
  • Designed an HTML/CSS client platform that is the foundation for creating a unified user experience for our products
  • Built interactive prototypes using Balsamiq and Marvel and validated designs with users
  • Created an asset library for Balsamiq and a Windows installer so product owners can rapidly create prototypes
  • Lead design discussions and UI review meetings
  • Created and documented UI standards for consumption by global development partners
  • Consulted development teams building apps on the Experience Platform

UI Designer and Project Manager
CCH, a Wolters Kluwer business

2008 – 2011

  • Generated and reviewed use cases and UML diagrams using Define IT and Visual Studio
  • Designed user interfaces following Microsoft patterns with focus on the Office Fluent guidelines
  • Constructed XAML and WinForms user interfaces in Microsoft Blend
  • Created user stories in an agile development environment
  • Created and managed multiple implementation backlogs using Caliber RM and Rally

Documentation and Quality Assurance Analyst
CCH, a Wolters Kluwer business


  • Oversaw projects and provided direction for both offshore and local resources
  • Led daily suite-wide defect review meetings
  • Standardized SDLC documentation as a principal member of CMMI initiative
  • Administered Visual Studio TFS and CaliberRM servers
  • Implemented and enforced UI standards as a member of a UI Board

Technical Services Representative
CCH, a Wolters Kluwer business


  • Provided support for a suite of enterprise tax and accounting products
  • Administrator of QCM call monitoring system
  • Administrator of HEAT call ticket logging database